Pinauto - Return and Refund Policy

1. General

At Pinauto, we strive to satisfy our customers 100%. If for any reason you are not satisfied with your purchase, we offer a return and refund policy to assist you.

2. Returns

You have the right to return your purchase within 14 days of receiving it, without giving any reason. To be eligible for a return, the product must be in unused, undamaged condition and packed in its original packaging.

3. Refund Procedure

Once we receive and inspect your return, we will notify you of the receipt of your returned item. We will check the condition of the product and assess if it is eligible for a refund.

4. Refunds

If your return is approved, we will refund you the purchase price, excluding any shipping costs incurred. The refund will be made via the same payment method used for the initial purchase.

Please note that the processing of your refund and its appearance in your account may take several days, depending on your bank or payment method.

5. Excluded Items

Some items may not be eligible for return and refund for hygiene or safety reasons. This includes, for example, personal care products and items that cannot be returned for health or hygiene reasons.

6. Shipping Costs for Returns

The return shipping costs of a product will be borne by the customer, unless otherwise stated in specific cases where a product may have been received defective or damaged.

7. Customer Service

If you have any questions about our return and refund process, please contact our customer service at info@pinauto-store.com